You need to finish basic preparations before firmware upgrade

• Prepare a USB flash drive and format it to FAT32
• Download official BIN firmware file from Qtenboard website
• Ensure stable power supply and avoid sudden power failure
• Check USB ports on the back of the whiteboard to ensure normal connection
• Back up important data before upgrading to avoid data loss

You need to complete USB drive settings for all USB upgrade methods

1. Format your USB drive to FAT32 on a computer
2. Create a new folder named update in the root directory
3. Put the BIN firmware file into the update folder
4. Do not rename the firmware or add extra files into the folder
5. Eject the USB drive safely from the computer

You can perform USB forced upgrade when the device works abnormally

1. Turn off the whiteboard completely and disconnect power
2. Insert the prepared USB drive into the rear USB3.0 port
3. Press and hold the power button continuously
4. Turn on the main power while keeping the power button pressed
5. Release the button only when the upgrade progress bar appears
6. Wait for automatic upgrade and system restart

You can use USB one‑click upgrade when the system runs normally

1. Power on the whiteboard and enter the main interface
2. Insert the configured USB drive into the rear USB3.0 port
3. Find and open the OTA function on the desktop
4. Click the USB Update button in the OTA menu
5. Wait for the system to scan firmware and show progress bar
6. Keep power on until the whiteboard restarts automatically

You can use OTA online upgrade under stable network

• Connect the whiteboard to reliable Wi‑Fi or wired network
• Open Settings and enter System Update section
• The system detects the latest firmware automatically
• Click Download and Install to start online upgrade
• Do not disconnect network or power during the process

You can view upgrade difficulty levels in the following table

You can get full technical support from Qtenboard team

• We provide one‑to‑one video guidance for all upgrade operations
• Our engineers guide you step by step face‑to‑face via video call
• We help you check USB drive, firmware, ports and operation sequence
• We solve upgrade failures, black screen, and system errors quickly
• You can contact us at any time for free support

You must follow safety rules during the upgrade process

• Never power off the device during firmware upgrading
• Do not unplug the USB drive or touch any buttons
• Use only official BIN firmware provided by Qtenboard
• Use rear USB3.0 ports for more stable transmission
• Restart the device after upgrade and test basic functions

Experiencing Hurdles with Your Current Interactive Display Support?

We understand that firmware maintenance and system stability are critical to your daily operations or project delivery. If you are currently using other brands and facing issues such as unhelpful after-sales services, paid system upgrades, or a complete lack of technical responses, the Qtenboard team is still here to offer advice.

At Qtenboard, we don't just manufacture premium hardware; we build long-term trust through absolute hardware and software lifecycle support. If your current display solutions are slowing down your business growth, it might be time to experience a seamless partnership.

• Hassle-Free Maintenance: Free lifetime system updates, meaning no hidden operational costs for your projects.
• Direct Engineer Access: Skip the generic AI bots—get live, one-to-one video technical guidance from our factory engineers.
• Project-Ready Reliability: Tailored high-end configurations built to pass strict tender and bidding standards globally.

Queenie Wang

CEO | Interactive Display & Collaboration Solution Expert

I am the founder of Qtenboard, bringing over 17 years of hands-on expertise to the touch display industry. Drawing on the global management perspective gained through my EMBA studies at ShenZhen University, I lead my team in optimizing every stage of our operations—from product definition to high-efficiency supply chain management—ensuring our manufacturing capabilities remain at the forefront of the industry.

As the leader of Qtenboard, I specialize in providing tailored OEM/ODM solutions for interactive whiteboards, LCD video walls, digital signage, and industrial-grade touch terminals. Backed by our 330,000 m² modern industrial park in Shenzhen, we maintain full-lifecycle control over industrial design, precision manufacturing, and rigorous performance testing.

With nearly two decades of project experience, Qtenboard’s display solutions are now deployed in over 120 countries and regions, earned the trust of more than 15,000 enterprise customers worldwide. If you are seeking a responsive partner with a deep manufacturing foundation for your customized touch display projects, my team and I are ready to support your vision with professional excellence.

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