Qtenboard Mall Wayfinding System Integrated Hardware & Software for Smarter Navigation and Higher Conversio

Mall Wayfinding System — Integrated Solution

Help Shoppers Find Faster. Give Your Mall a New Revenue Engine.

An all-in-one indoor 3D wayfinding, digital signage, CMS operations and advertising monetization solution for shopping malls. Qtenboard delivers hardware, software, 3D map conversion, deployment and training — so your mall gets a system that actually runs, not a pile of parts. It solves four old problems at once: shoppers getting lost, dead zones with no traffic, advertising that earns nothing, and content updates done by hand.

  • Software buyout · No annual fee
  • Ad revenue 100% to the mall
  • Data owned by the mall
  • No customer tracking
  • Maps built from your CAD drawings

Founded 2005 · Self-owned factory in Shenzhen · CE / FCC / RoHS / ISO certified · Mall projects delivered in Uzbekistan, El Salvador and Moldova

Mall Wayfinding Kiosk Customer Interaction
Why Wayfinding System

Why Does a Mall Need a Professional Wayfinding System?

The bigger the floor area, the more floors and the more complex the circulation, the more expensive a poor wayfinding experience becomes. A professional mall wayfinding system is not an "electronic floor directory" — it is a digital signpost, a marketing hub and an operations tool in one: it solves navigation for shoppers and creates revenue for the mall.

Lost shoppers = lost sales

Large commercial complexes easily exceed 100,000 m² across 5+ floors. Shoppers who cannot find the store, the elevator or the car park spend their visit walking in circles and are less likely to return. An interactive 3D map with shortest-path guidance gets them to the target in seconds.

The concierge desk becomes "human navigation"

At peak hours, wayfinding questions eat up concierge manpower. Touchscreen wayfinding kiosks route "find a store, find a facility, find an event" to self-service, freeing staff for real service and sales.

Static directories = wasted ad space

A traditional floor index has no ad slots, no scheduling and no data. Wayfinding screens double as advertising screens: with a CMS ad scheduling system, high-traffic touchpoints become a non-rent revenue stream owned by the mall.

Dead zones and upper floors see no traffic

Route guidance can deliberately steer foot traffic toward dead zones, end caps and upper floors, improving visibility beyond the ground floor and giving leasing and rent optimization a real lever.

Content updates done by hand

Store changes, brand logos and campaign assets updated screen by screen — slow and error-prone. A CMS publishes remotely and schedules by zone: one operation, whole mall online.

Not sure which profile fits your mall?

Multi-level or multi-building, transit-oriented retail, heavy international traffic, or ad monetization goals — send us your floor plans and placement requirements, and we will return a placement plan with a configuration list within 2 business days.

Send plans, get a plan

Shopper Using Mall Wayfinding Kiosk
A shopper using a touchscreen wayfinding kiosk to find a store and its route
One-stop Solution

Qtenboard All-in-One: Hardware + Software + Maps + Services

One integrated supplier, end to end — no finger-pointing between vendors. Your mall gets a system it can operate on day one, not a box of parts that do not talk to each other.

Hardware Terminals

Elevator digital signage, floor-standing signage, K-Type and L-Type information kiosks — covering elevator lobbies, main entrances, atriums, corridors and concierge desks.

3D Wayfinding Software

3D indoor maps, store search, route planning, cross-floor and cross-building navigation, nearest-elevator guidance and multilingual UI — software buyout, no annual fee.

CMS & Deployment

Content management, ad scheduling, remote device management and anonymous analytics; servers hosted by Qtenboard or deployed on-premise at the mall.

Map Conversion & Delivery

Site survey, placement planning, CAD/PDF-to-3D map conversion, sample testing, batch production, installation guidance, software training and free updates for the first year.

3D Indoor Mall Map Wayfinding Interface
3D indoor mall map interface: floors, stores and facilities at a glance

Key commercial terms: software buyout with no annual fee; ad revenue 100% to the mall; data owned by the mall; no customer tracking; terminals connect over WiFi; hardware supports 110–240V; standard languages English, Cantonese and Simplified Chinese.

Confirm Solution & Pricing
Hardware Selection

Hardware Selection: Pick the Right Device for Every Zone

Qtenboard runs its own hardware product line — industrial-grade panels, metal housings and 3mm tempered glass built for 24/7 mall operation. The four terminals below cover the main wayfinding points; exact sizes and configurations per the official product pages.

Elevator Digital Signage in Mall Lobby

Elevator Digital Signage

Elevator lobbies, waiting areas and floor-change nodes. Floor guidance plus ads and event previews — turning idle waiting time into conversion opportunities.

15.6–27 inchWiFi/4G remote updateUSB/SD plug & play178° viewing angle
View elevator signage specs
Mall Entrance Vertical Digital Signage

Floor-Standing Digital Signage

Main entrances, atriums and concierge desks. High visual impact; carries 3D maps, store search, route navigation and ad rotation — ideal for flagship locations.

Touch optionalAds + wayfindingBrand visual customization
View floor-standing signage specs
K Type Information Kiosk Touch Screen

K-Type Information Kiosk

Corridors, concierge desks and inquiry nodes. Interactive touch inquiry with store search, route guidance and ad display in one terminal.

32–65 inchCapacitive multi-touchAndroid/Windows3mm tempered glass
View K-Type kiosk specs
L Type Information Kiosk Modern Design

L-Type Information Kiosk

Atriums, main walkways and event zones. Streamlined silhouette with high brand recognition, matching the mall's unified visual identity; works with CMS ad scheduling.

Streamlined designInquiry + ads + eventsCMS scheduling
View L-Type kiosk specs
ZoneRecommended HardwarePrimary Use
Elevator lobby / waiting areaElevator digital signageAds, floor guidance, event previews
Main entrance / atriumFloor-standing digital signageWayfinding, ads, brand display
Corridor / concierge deskK-Type information kioskInquiry, search, navigation
Atrium / event zoneL-Type information kioskInquiry, ads, event interaction

Not sure how many units and where? Tell us your floor count, area and footfall, and we will deliver a placement map plus a hardware configuration list.

Get a Selection List
3D Map Conversion

Indoor 3D Map Conversion: You Provide Drawings, We Build the 3D Map

Map source material is provided by the mall as original drawings; Qtenboard software engineers convert them into a 3D indoor map — no dependency on third-party map platforms, and the mall keeps full ownership of the map and its data.

Mall CAD Floor Plan Blueprint
The mall provides original floor drawings (PDF / CAD)
Software Engineer Converting CAD to 3D Mall Map
Qtenboard software engineers convert drawings into a 3D mall map

What does the mall need to provide?

  • Original floor drawings (PDF / CAD)
  • Store numbers and brand names
  • Floor structure and building information
  • Elevators, escalators, restrooms, concierge desks, entrances
  • Brand logos and store categories
  • Campaign assets and content approval contact

3D map conversion process

  1. 1
    Collect drawings and store dataThe mall provides CAD/PDF drawings, store numbers and facility locations
  2. 2
    Structure floors, stores, facilities and circulation dataQtenboard engineering team completes data structuring
  3. 3
    Software engineers build the 3D mapMap style can be customized to the mall's brand visual identity
  4. 4
    Mall confirms the contentVerify store names, logos, categories and floor assignments
  5. 5
    Import into wayfinding software and CMSMap, search, routing and ad scheduling ready in one pass
  6. 6
    Go live — free updates for the first yearStore changes, logo updates and event locations submitted via CMS or your account contact
Cross Floor 3D Mall Map Navigation
The 3D map displays cross-floor and cross-building content at once
Nearest Elevator Route Guidance Interface
Cross-floor navigation automatically recommends the nearest elevator route

For multi-building, multi-atrium and complex-circulation malls, a 3D map with cross-floor routing and nearest-elevator guidance is the most direct way to cut wayfinding time.

Send Drawings for Effort Estimate
Customer-facing Features

Customer-Facing Features: From "Where Is It?" to "I'm Here."

The shopper experience decides whether your wayfinding system gets used — and gets talked about. Qtenboard wayfinding software covers the full path from search to arrival.

Interactive 3D Mall Map

Shows floors, stores, walkways, elevators, escalators, restrooms and concierge desks; supports rotation, zoom and floor switching, with a visual style unified with the mall brand — built for touchscreen use.

Store Search & Category Navigation

Search by brand name; filter by category (dining, fashion, beauty, kids, entertainment, services), floor and event status; hot picks, open-now and new stores; search results flow straight into route planning.

Shortest-Path Guidance

Step-by-step guidance and a visual route from the current position to the target store; cross-floor trips automatically suggest the nearest elevator, with cross-building paths supported — less time lost wandering.

Promotions & Events

Live store offers, themed events and co-branded campaigns; cinema schedules, dining queues and reservation entries; content updated by the mall via CMS, with ads and events schedulable together.

Reverse Car-Finding & Parking (Optional)

When integrated with the mall's parking system: reverse car-finding, payment entry and parking routes. Parking data comes from the mall system; Qtenboard provides the interface and route guidance, without recording individual shopper movements.

Multilingual Support

Standard languages: English, Cantonese and Simplified Chinese — covering international visitors, Hong Kong/Macau tourists and local shoppers. Additional languages available at a special charge; contact sales. Multilingual scope includes UI translation, font adaptation and content display, manageable in the CMS.

CMS & Operations

Mall Operations: CMS Content Management + Ad Scheduling + Anonymous Analytics

After go-live, operations are fully mall-led: content approved in-house, ads scheduled in-house, data reviewed in-house. The optional Qtenboard digital signage CMS handles ad scheduling — ad revenue stays 100% with the mall.

Qtenboard CMS Content Management Dashboard

CMS Content Management

Manage floor structure, store data, brand logos, campaign assets and announcements; publish remotely with fast sync, and support multi-level accounts and permissions. The mall owns the system and decides content approval and usage.

Digital Signage Ad Scheduling Calendar CMS

Ad Scheduling & Monetization

Wayfinding screens double as ad inventory: scheduling, rotation and zone-based placement for co-branded campaigns and tenant promotions. All ad revenue goes to the mall, lifting screen value and non-rent income.

Mall Analytics Dashboard Anonymous Statistics

Analytics Dashboard & Anonymous Stats

Track device usage, top searches, top stores, feature clicks and ad plays; anonymous aggregated statistics only — no individual shopper tracking. Data belongs to the mall, guiding category and event optimization.

Want to see the CMS first? Digital Signage CMS Solution — media library, playlists, device management, scheduled publishing and remote monitoring in one platform, cloud or on-premise.

Explore the CMS

System Integrations: Wayfinding Screens Are a Digital Operations Hub

Membership System

Member benefits and store info shown together

Mini-Program / APP

QR entries, event deep links, online-offline loop

Parking System

Reverse car-finding, payment entry, parking routes

Ad Scheduling System

Unified scheduling, zone-based placement, revenue to the mall

Architecture & Deployment

Architecture & Deployment: WiFi-Connected, 110–240V, Hosted or On-Premise

Terminal, network, software and server layers are clearly separated and adapt to the mall's existing IT setup.

Terminal layerElevator signage / floor-standing signage / K-Type and L-Type kiosks — industrial-grade hardware for 24/7 operation
Network layerTerminals connect over WiFi; we recommend stable WiFi coverage at each signage point
Software layer3D maps, store search, route planning, multilingual UI and CMS — buyout, no annual fee
Server layerHosted by Qtenboard, or deployed on the customer's on-premise server; Qtenboard assists with on-premise deployment
Power layerHardware supports 110–240V, adapting to different countries and regions

Option 1: Servers hosted by Qtenboard

Zero maintenance burden; content and scheduling managed centrally in the cloud — suited to multi-property groups and chains. Operations cost is calculated on this deployment mode.

Option 2: Servers on-premise at the customer

Data stays entirely inside the mall's network — for owners with strong data sovereignty requirements. Qtenboard assists with on-premise deployment; data belongs to the mall.

Network and power requirements are just two: WiFi at each point and 110–240V supply. Most malls can go live without additional infrastructure.

Ask About Deployment
Data Ownership & Privacy

Data Ownership & Privacy: Data Belongs to the Mall. No Customer Tracking.

For privacy-conscious malls and overseas clients, this is a decision-making clause — not fine print.

Data belongs to the mall

All operational, inquiry and statistical data belongs to the mall. Qtenboard retains no ownership of mall operating data — data flows to the mall, and Qtenboard provides system support only.

No customer tracking

The system performs no individual identification and records no shopper movement trails. Dashboards use anonymous aggregated statistics only (top searches, ad plays, device usage), supporting privacy compliance from the source.

Mall-led operations

The mall owns the system, decides content approval and usage, and benefits from multi-level permission management for multi-department collaboration.

Business Model & ROI

Business Model & ROI: Buyout, No Annual Fees, Ad Revenue to the Mall

A wayfinding system is not a one-off expense — it is a long-term asset. Qtenboard's commercial model puts both long-term cost and return on the table.

Software buyout

The wayfinding software is licensed once, with no annual fee — lowering long-term OPEX and protecting the mall's investment.

Ad revenue 100% to the mall

With the optional Qtenboard CMS for ad scheduling, all advertising income stays with the mall as a stable non-rent revenue stream.

Transparent pricing

Hardware quoted per project configuration; three standard languages (English, Cantonese, Simplified Chinese) included, additional languages at a special charge; operations cost depends on hosting (Qtenboard or on-premise).

Where does ROI come from?

  • Less wayfinding time, higher satisfaction and repeat visits
  • Route guidance activates dead zones, end caps and upper floors, supporting leasing and rent optimization
  • Wayfinding screens double as ad inventory, with ad revenue to the mall
  • Anonymous analytics guide category and event optimization
  • Software buyout with no annual fee keeps long-term cost controlled
  • Free map updates for the first year, go-live includes map iteration

Project-level measurement

Inquiry counts, ad plays, dead-zone footfall changes, shopper satisfaction lifts and ad revenue cases — we will walk through relevant reference metrics and an ROI model for your project profile in the discovery call.

Request an ROI Model

Implementation Process

Implementation: From Discovery Call to Live Operations

Project-based delivery — every stage has clear inputs and outputs, with the mall confirming at each step.

  1. 1
    Discovery callDefine area, floor count, building count, footfall, target locations, hardware types, feature and language scope, CMS ad needs, deployment mode, budget and timeline
  2. 2
    Solution design & placement planningDeliver a placement map, system architecture, feature list, hardware configuration list, map data requirements and project plan
  3. 3
    Map data collection & 3D conversionMall provides PDF/CAD drawings and store data; Qtenboard engineers build the 3D map; mall confirms before moving on
  4. 4
    Sample testing & approvalVerify display quality, touch experience, CMS operation, 3D map and routing, look and mounting — then batch production begins
  5. 5
    Batch production & QCFormal order, batch production, factory testing, packaging and logistics planning, with global logistics and customs support
  6. 6
    Installation, deployment & trainingOn-site installation guidance, WiFi setup, server deployment (hosted or on-premise), CMS configuration, 3D map import, operations team training and go-live support
  7. 7
    Operations & optimizationContent optimization, feature iteration, analytics reports and annual upgrade recommendations; system and data ownership remain with the mall, operations cost per deployment mode
Wayfinding Kiosk Sample Testing Session
Mall team participates in sample testing and interface sign-off
Kiosk Installation and Staff Training
On-site installation guidance and operations team training
Project References

Project References: Live in Malls Across Three Continents

Qtenboard mall wayfinding projects span Central Asia, Latin America and Eastern Europe — 3D maps, inquiry navigation and CMS content management delivered as integrated hardware-plus-software packages.

Uzbekistan Mall Wayfinding Project
Uzbekistan · Mall wayfinding system

Integrated delivery for a Central Asian mall

Full mall wayfinding deployment with 3D map and store inquiry live — hardware, software and map conversion delivered as one package.

El Salvador Mall Wayfinding Project
El Salvador · Digital signage & wayfinding

Latin American mall signage with localization

Mall digital signage and wayfinding with multilingual and local adaptation, combining advertising with information display.

Moldova Mall Wayfinding Project
Moldova · Mall wayfinding system

Eastern European mall hardware + software

Mall wayfinding system with full hardware and software delivery, plus CMS content management supporting daily operations.

Global delivery capability: international logistics and customs support, on-site installation guidance, 1–3 year warranty, and a multilingual sales and after-sales team — adapted to different languages and power environments (110–240V).

Discuss a Similar Project
Why Qtenboard

Why Qtenboard: One Supplier, Buyout Pricing, Data Sovereignty for the Mall

Hardware + software, one accountable supplier

Self-owned hardware line, buyout wayfinding software and map conversion services from a single vendor — no finger-pointing, a more controllable delivery schedule.

Software buyout, no annual fee

No annual subscription; ad revenue stays 100% with the mall. Lower long-term OPEX and protected investment — the core difference versus subscription models.

Data sovereignty for the mall

Data owned by the mall, system owned by the mall, no customer tracking — the mall decides usage, adjustment and approval. Privacy-friendly for owners and overseas clients.

Map conversion & update service

You provide PDF/CAD originals, Qtenboard engineers build the 3D map; cross-floor, cross-building and nearest-elevator routing; free updates for the first year plus software training.

Shenzhen Qunmao Display Technology Co., Ltd. — founded 2005 in Shenzhen, 20+ years in commercial display manufacturing; self-owned factory; products carry CE / FCC / RoHS / ISO 9001 / ISO 14001 certification, with 1–3 year warranty and global after-sales support. Factory visits and production line audits are welcome.

Contact Qtenboard
FAQ

Frequently Asked Questions

Is the software a buyout or a subscription?

Software is licensed as a buyout with no annual fee. Ad revenue stays 100% with the mall. Operations cost depends on whether servers are hosted by Qtenboard or deployed on-premise.

Who provides the map?

The mall provides original drawings (PDF / CAD). Qtenboard software engineers convert them into a 3D map, with free updates for the first year after go-live. Software training helps your team maintain it independently.

Who owns the data?

Data belongs to the mall, and the mall owns the system — the mall decides usage, adjustment and approval. Qtenboard records no customer trails, and dashboards use anonymous aggregated statistics only.

Where are the servers hosted?

Servers can be hosted by Qtenboard or deployed on-premise at the customer's site, with Qtenboard assisting on-premise deployment; operations cost is determined by the deployment mode.

How is multilingual support priced?

Standard languages are English, Cantonese and Simplified Chinese. Other languages are available at a special charge — contact sales to discuss your scope.

What are the network and power requirements?

Network: terminals connect over WiFi; we recommend stable WiFi coverage at each signage point. Power: hardware supports 110–240V, adapting to different countries and regions.

Who gets the advertising revenue?

Ad revenue goes 100% to the mall. The optional Qtenboard digital signage CMS handles ad scheduling — see the Digital Signage CMS Solution.

What about warranty and certifications?

Qtenboard was founded in 2005 with its own factory; products carry CE / FCC / RoHS / ISO 9001 / ISO 14001 certification, with 1–3 year warranty, spare parts support and remote technical support.

Next Steps: Three Moves to a Buildable Plan

First, book a 30-minute discovery call to confirm area, floors, footfall, existing systems, budget and deployment mode. Second, receive an initial placement recommendation with a configuration list. Third, validate with a sample demo or a pilot floor — then scale.

Checklist

Appendix: What Your Mall Prepares to Get Started

  • PDF / CAD floor drawings
  • Store numbers and brand names
  • Floor structure and building information
  • Elevator, escalator, restroom and concierge locations
  • Brand logos
  • Campaign assets
  • WiFi network
  • Power access
  • Content approval contact
  • Budget range and target go-live date

With the materials above, Qtenboard will respond within one business day with a map conversion effort estimate and a project plan. Hardware parameters are per the official Qtenboard product pages; multilingual and on-premise deployment details are confirmed with our sales team.

Why Choose Us

  • 2005

    Founded

  • 330,000㎡

    Manufacturing Area

  • 1000+

    Employees

  • 100+

    Countries Sold

COMPANY STRENGTH

Interactive Flat Panel Aging Test Workshop
Batch Interactive Flat Panel Burn In Testing
Interactive Flat Panel Production Assembly Line
Qtenboard Production Workshop
Qtenboard Testing System
Qtenboard Quality Inspection

OUR HONOR

ENERGY‑STAR Certified | Qtenboard High‑Efficiency Low‑Power Display
EPEAT Gold Certified | Qtenboard Eco‑Friendly Commercial Displays
Google EDLA Certified | Qtenboard Android Enterprise Display Solution
EN Standards Compliance Certification for Interactive Whiteboard
EMC Compliance Certification for LCD Video Wall
ISO 9001 Certified Quality Management System – Qtenboard
ISO 14001 Certified Environmental Management System – Qtenboard
EMC Compliance Certification for Interactive Whiteboard
CE Certification
RoHS Compliance Certification