Introduction

Qtenboard has announced the establishment of a Global Technical Support Center aimed at providing dedicated services for OEM and ODM clients worldwide. This initiative ensures that customers receive timely guidance on system setup, AI feature configuration, and mainboard upgrades. The center is designed to bridge the gap between technology development and end-user deployment, ensuring smooth operation of all Qtenboard products across diverse markets.

At the same time, Qtenboard has unveiled its updated strategic plan, focusing on rapid expansion into emerging markets such as Southeast Asia, Africa, and Latin America, while consolidating its strong distribution networks in Europe, North America, and the Middle East. These steps aim to increase global market share and enhance the company’s ability to support international partners effectively.

To support innovation, Qtenboard has established a dedicated R&D fund for upgrading AI features on its key mainboards, including the 9679, 3576，311D2，3588,, and V100 platforms. The enhancements include voice recognition, intelligent meeting minute generation, smart Q&A functions, and multilingual support, making Qtenboard solutions more adaptable to diverse business and educational scenarios.

Additionally, the company has introduced a regular partner engagement program, which includes product launch events, technical seminars, and remote operation guidance. These initiatives strengthen partner capabilities, ensuring they can effectively deploy and support Qtenboard products in their respective markets.

Main Body

1. Global Technical Support Center

The newly established Global Technical Support Center is a cornerstone of Qtenboard’s international service strategy. Its primary mission is to provide OEM and ODM clients with fast, professional, and comprehensive technical support.

Clients can access remote assistance for tasks such as:

Mainboard Upgrades: Engineers guide partners through firmware and system upgrades for the 9679, 3576，311D2，3588,and V100 mainboards.

AI Feature Tuning: Support for speech recognition, automated meeting note generation, and intelligent Q&A systems ensures that AI functionality is optimized for each customer’s operational environment.

System Optimization: Specialists provide advice on network settings, touch calibration, display settings, and software configurations to maximize device performance.

This centralized support system significantly reduces downtime and enhances the overall user experience. OEM and ODM clients, particularly those managing large installations, benefit from real-time solutions that prevent project delays and maintain operational reliability.

2. Strategic Market Expansion

Qtenboard’s updated strategy focuses on both emerging and established markets:

Emerging Markets: Southeast Asia, Africa, and Latin America are priority regions. Qtenboard is tailoring product portfolios and support services to meet local needs, including educational institutions, corporate offices, and public sector projects. Regular market research and partner feedback are used to optimize product features, ensuring cultural, language, and operational compatibility.

Established Markets: Europe, North America, and the Middle East continue to receive strong support through robust distribution networks, local service teams, and rapid logistics channels. Consolidating these markets ensures consistent revenue streams and strengthens the brand’s global reputation.

By combining market-specific strategies with technical support, Qtenboard positions itself as a partner of choice for both large-scale integrators and smaller local distributors.

3. Dedicated R&D Fund for AI Upgrades

To maintain technological leadership, Qtenboard has launched a dedicated R&D fund supporting continuous upgrades to its 9679, 3576，311D2，3588,, and V100 mainboards. Key AI capabilities include:

Voice Recognition: Accurate speech-to-text conversion for interactive whiteboards and meeting panels, supporting multiple languages.

Meeting Minute Automation: AI algorithms can record, transcribe, and summarize meetings, providing concise notes for users.

Smart Q&A Systems: AI assistants can respond to user queries in real time, enhancing classroom and office productivity.

Multilingual Support: Ensures functionality across global deployments, allowing seamless operation in non-English speaking regions.

This investment ensures that Qtenboard products remain highly competitive and relevant in markets where AI-enhanced interactive displays are becoming standard.

4. Partner Engagement and Training Programs

Qtenboard has implemented structured engagement programs to maximize the effectiveness of its global distribution network:

Product Launch Events: Partners are invited to participate in global and regional product launches, gaining firsthand knowledge of new features and capabilities.

Technical Seminars: Workshops and webinars teach partners how to install, configure, and troubleshoot advanced products, including AI-enabled mainboards and large-format displays.

Remote Operation Guidance: The technical support center provides live, step-by-step guidance for installation, configuration, and maintenance, ensuring that partners can deploy solutions efficiently.

These initiatives empower distributors and integrators to better serve their clients, enhancing the overall adoption of Qtenboard solutions.

5. Benefits for OEM/ODM Clients

The combination of a global support center, AI R&D investments, and partner engagement programs delivers tangible benefits:

Reduced downtime through immediate technical support.

Optimized performance of AI features for diverse operational environments.

Faster deployment of large-scale projects in emerging and established markets.

Improved partner satisfaction, fostering long-term loyalty and collaboration.

Through these efforts, Qtenboard strengthens its reputation as a reliable technology partner capable of supporting complex deployments worldwide.

Table: Qtenboard Global Support and Market Strategy

Conclusion

Qtenboard’s establishment of a Global Technical Support Center, along with its strategic focus on emerging markets and dedicated AI R&D investment, underscores the company’s commitment to innovation, reliability, and partner success.

By providing timely technical assistance, continuously upgrading AI capabilities, and engaging partners through structured programs, Qtenboard ensures that its OEM and ODM clients can deliver high-quality solutions to end-users worldwide. This holistic approach strengthens global distribution networks, accelerates product adoption, and maintains Qtenboard’s leadership in interactive display technologies.

FAQ

1. What services does the Global Technical Support Center provide?
It offers remote guidance for mainboard upgrades, AI feature configuration, system optimization, and technical troubleshooting for OEM/ODM clients worldwide.

2. Which markets are Qtenboard prioritizing in its strategic plan?
The company focuses on emerging markets in Southeast Asia, Africa, and Latin America, while consolidating operations in Europe, North America, and the Middle East.

3. What AI features are being enhanced through the R&D fund?
Key enhancements include voice recognition, automated meeting minutes, smart Q&A, and multilingual support for 9679, 3576，311D2，3588,, and V100 mainboards.

4. How does Qtenboard engage its global partners?
Through product launch events, technical seminars, and live remote guidance, ensuring partners can efficiently deploy and support products.

5. What are the benefits for OEM/ODM clients?
Clients benefit from reduced downtime, optimized AI performance, faster project deployment, and enhanced support capabilities, enabling them to serve end-users more effectively.